Shipping policy

Welcome to faitis.com. We are committed to providing you with high-quality wigs and hair products and ensuring a convenient and worry-free shopping experience. Please read the following important information about order shipping carefully.

I. Order Processing

All orders will be processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

You will receive an email notification containing your tracking information after your order has been shipped.

Please note that order processing time is separate from the estimated delivery time.

II. Shipping Areas

We offer shipping services to many countries and regions worldwide.

At checkout, the system will automatically display the available shipping methods based on your delivery address.

III. Shipping Methods and Costs

We currently offer the following shipping options:

Free Shipping

Free standard shipping is available for orders with a total value of $39.90 or more.

This offer applies only to standard shipping and will be automatically applied at checkout when your order meets the required amount.

Shipping Fee: Free

Delivery Time: 15–20 days

Standard Shipping

Standard Shipping applies to orders with a total value between $0.00 and $39.89.

This is an affordable shipping option suitable for customers who do not have an urgent need for their order.

Orders will be shipped through our standard logistics partners.

Shipping Fee: $3.99

Delivery Time: 15–20 days

VIP Shipping

VIP Shipping is available for customers who prefer priority order and logistics processing.

This shipping option can be selected regardless of the total order value.

Shipping Fee: $7.99

Please note that actual delivery times may vary depending on the destination, carrier availability, customs clearance, and local delivery conditions.

IV. Delivery Time Information

Delivery time may be affected by various factors, including but not limited to:

  • Destination distance

  • Customs clearance procedures for international orders

  • Carrier operational conditions

  • Public holidays and seasonal peak periods

  • Severe weather or other circumstances beyond our control

Therefore, we cannot guarantee a specific delivery date.

You can track your package using the tracking number provided in your shipping confirmation email.

V. Important Notes for International Orders

For international orders, please note:

The recipient is responsible for any import duties, taxes, customs fees, or other related charges imposed by the destination country or region, unless otherwise stated during checkout.

Please ensure that the shipping address you provide is accurate and complete and includes a valid contact phone number.

Faitis is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the package, additional reshipping fees may apply.

VI. Handling Delivery Issues

Please contact us as soon as possible if you experience any of the following situations:

  • Your package has not arrived within the estimated delivery period

  • Your tracking information has not been updated for an extended period

  • Your package is visibly damaged during transit

  • The items you received do not match your order

  • Your tracking information shows “Delivered,” but you have not received the package

Please email [email protected] with your order number, tracking number, and relevant details. We will be happy to assist you.

For damaged, incorrect, or missing items, please contact us within 48 hours of receiving your package and provide clear photos or videos showing the issue.

VII. Policy Updates

We may update this Shipping Policy from time to time. The latest version will be posted on our website.

By continuing to use our services after the policy has been updated, you acknowledge and accept the revised policy.

Thank you for choosing Faitis, and happy shopping!