Privacy policy

1. Introduction

Faitis (“we,” “us,” or “our”) operates the online store faitis.com, which offers wigs, hair toppers, and other hair products.

We value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact our customer service team, or otherwise use our services.

2. Information We Collect

We may collect the information necessary to provide and improve our services, including:

Account and Order Information: Your name, email address, phone number, billing address, shipping address, order details, and other information provided when placing an order.

Payment Information: Payment and transaction information required to complete your purchase. Payments are securely processed by authorized third-party payment providers, and we generally do not directly store your complete payment card details.

Usage and Device Information: Information such as your IP address, browser type, device type, operating system, pages visited, browsing activity, and referral source.

Communication Records: Information you provide when contacting us through [email protected] or other available customer service channels.

Marketing Preferences: Your email or communication preferences when you subscribe to promotional messages or agree to receive marketing communications.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order and Service Fulfillment: To process payments, fulfill orders, arrange deliveries, manage returns and refunds, and send order-related notifications.

Customer Support: To respond to inquiries, resolve delivery or product issues, and provide after-sales assistance.

Website and Service Improvement: To analyze website performance, improve functionality, personalize your shopping experience, and recommend relevant products.

Marketing Communications: To send promotional emails, product updates, or special offers when you have provided consent or where permitted by applicable law.

Security and Fraud Prevention: To identify suspicious transactions, protect our website and customers, and prevent fraud or unauthorized activity.

Legal Compliance: To comply with applicable laws, regulations, tax requirements, legal processes, and government requests.

4. Information Security

We use reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, disclosure, loss, misuse, or alteration.

These measures may include encryption, secure payment processing, restricted internal access, and confidentiality requirements for relevant employees and service providers.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Information Sharing

We do not sell your personal information.

We may share necessary information with trusted third parties that help us operate our business, including:

  • Shopify and website hosting providers

  • Payment processors

  • Shipping and logistics companies

  • Customer service providers

  • Analytics, advertising, and marketing service providers

  • Fraud prevention and security providers

These service providers are only permitted to use your information as necessary to perform services on our behalf and are expected to protect it appropriately.

We may also disclose your information when required by law, to protect our legal rights, with your consent, or in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw consent for certain data processing activities

  • Unsubscribe from marketing communications

  • Request restrictions on or object to certain uses of your information

We may need to verify your identity before processing your request. Certain information may also need to be retained for legal, accounting, fraud prevention, or order-related purposes.

To exercise your rights, please contact us at [email protected].

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Email: [email protected]

We may update this Privacy Policy from time to time. Any updated version will be published on faitis.com, and the revised policy will become effective when posted.