Service policy

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of faitis.com and any products or services provided by Faitis (“we,” “us,” or “our”).

By visiting our website, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility and Services

You must be at least 18 years old, or have permission from a parent or legal guardian, to use our website and purchase our products.

Faitis provides wigs, hair toppers, hairpieces, and other related hair products through faitis.com. Our services include order processing, payment processing, shipping coordination, customer support, returns, refunds, and other after-sales services.

You are responsible for providing accurate, complete, and up-to-date billing, contact, and delivery information when placing an order.

3. Your Account

You may be required to create an account to access certain features of our website.

You are responsible for maintaining the confidentiality of your account information and password, as well as all activities conducted through your account.

You agree to notify us immediately at [email protected] if you suspect unauthorized access to or use of your account.

We are not responsible for losses caused by your failure to protect your account information, except where required by applicable law.

4. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After your payment has been successfully submitted, you will receive an order confirmation email. An order confirmation does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

  • Product unavailability

  • Pricing or product information errors

  • Payment authorization issues

  • Suspected fraud or unauthorized activity

  • Shipping restrictions

  • Violations of these Terms

If we cancel an order after payment has been completed, we will issue a refund to the original payment method.

We make reasonable efforts to ensure that product descriptions, images, prices, colors, textures, lengths, and other information are accurate. However, actual product appearance may vary slightly due to lighting, screen settings, manufacturing batches, or the natural characteristics of hair products.

Please contact us at [email protected] before ordering if you require clarification about a product.

5. Your Conduct

You may request returns, refunds, or other after-sales assistance in accordance with our Refund Policy.

You may also unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications or by contacting us.

When using our website, you must not:

  • Use the website for unlawful or fraudulent purposes

  • Provide false, misleading, or incomplete information

  • Attempt to manipulate prices, promotions, orders, reviews, or website functions

  • Interfere with the security or operation of the website

  • Upload or distribute viruses, malicious code, or harmful content

  • Copy, reproduce, or commercially exploit website content without permission

  • Use another person’s payment information or account without authorization

Returned products must comply with the conditions described in our Refund Policy. Products that have been worn, washed, cut, colored, styled, altered, damaged, or otherwise made unsuitable for resale may not be eligible for return.

6. Our Role

We aim to maintain a secure and reliable website, provide accurate product information, process orders promptly, and respond to customer inquiries within a reasonable time.

However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may suspend or terminate access to our website, cancel orders, or restrict accounts where we reasonably believe that a user has violated these Terms, engaged in fraudulent activity, or created a security risk.

We may update these Terms from time to time. The revised version will be published on faitis.com and will become effective when posted, unless otherwise stated.

You should review these Terms periodically for updates.

7. Intellectual Property and Limitation of Liability

All content available on faitis.com, including text, product images, graphics, logos, designs, videos, website layouts, and software, is owned by or licensed to Faitis and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our website content without prior written permission.

To the maximum extent permitted by applicable law, Faitis will not be responsible for delays, interruptions, losses, or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Customs delays

  • Carrier or logistics interruptions

  • Government actions

  • Internet or payment system failures

  • Labor disputes

  • Other force majeure events

Faitis is not responsible for damage, injury, allergic reactions, hair damage, or other losses resulting from improper use, unauthorized alteration, incorrect installation, or failure to follow product care instructions.

Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded under applicable consumer protection laws.

8. Governing Law

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms, our website, or our services shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws give you the right to bring a claim in another jurisdiction.

For questions regarding these Terms of Service, please contact us at:

Email: [email protected]